Tell us what is going on and a real person picks it up. Every message becomes a tracked ticket, and your reply always continues the same conversation.
One address handles everything. Pick the one that fits and write in.
Pre-sales questions, collaborations, press and anything commercial.
[email protected]No portal to sign up for, no form to fill in twice.
You get an acknowledgement with a reference like CN-001042 within a minute.
Reply to that email and it stays on the same thread - no forms, no portals, no re-explaining.
Monday to Friday 9:00 am – 9:00 pm IST 03:30 – 15:30 UTC
Write in whenever you like — the ticket is created the moment your email lands, and most are answered well inside 24 hours, often much sooner. Those hours are when a reply is guaranteed to be picked up, not the only time we look: evenings and weekends often get an answer too. At the outside, anything arriving outside them is handled on the next working day.
Every one of those steps ends with us emailing you back, so temporary and disposable inboxes — 10-minute mail, throwaway generators and the like — are not accepted. A throwaway inbox has usually expired before our answer arrives, which leaves you waiting for a reply that bounced. Use the address you actually read.
If it is a Corenexis product, this is the right place.
Authentication, endpoints, rate limits, webhooks and anything that talks to api.corenexis.com.
Cashly, Tools, Blog, Accounts and the rest of the Corenexis suite.
Sign-in trouble, single sign-on, two-factor and account recovery.
Invoices, refunds, subscription changes and payment failures.
Report content, security issues or misuse of a Corenexis service.
Anything that does not fit the boxes above. Just write in.
Send us the details and we will take it from there.
